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Return Policy

Returns:

Client must obtain an RMA# prior to sending the merchandise back. A returned package shipped to us without an RMA# will be refused. All returns must be adequately packed and DOUBLE boxed.  S&H is not refundable unless shipment did not meet the guaranteed schedule for AIR shipments.  Should you feel your order contains discrepancies, please report it to us no later then 24hrs after receipt of product.  No returns after 15 Days. Unopened returns are subject to a 25% restocking fee.  A minimum processing fee of $10 per return is imposed if the shipping and restocking fees fall under $10. An additional charge of $5 will be added to returns that were shipped FREE. Certain products include an unconditional 60days Money-Back Guarantee and should be returned directly to the manufacturer. Open Retail packages can only be returned to the manufacturer, Infoserve will not accept back open retail packages. All OEM products, consumables, print heads and certain software titles can not be returned and are therefore non-refundable. All rebates are the sole responsibility of the manufacturer.  At our discretion, we reserve the right to deny a return should we determine the product has been tampered with or missing components.


Cancellations:

Since we pride ourselves in processing & shipping out most orders the very same day (M-F) they are received, cancellation requests are therefore limited to up to 30 minutes after ordering.  No cancellation will be accepted for processed orders.  Cancellations can only be placed during business hours and can only be done by phone.  Faxes & Emails are not acceptable methods as they may not be processed in time.  Should you still need to cancel an order past the 30mintues cut off, you may do so by emailing us with such a request in order to obtain your return authorization number (RMA) & then refusing the package when it's delivered.  Upon receiving the refused package, your order will be dealt with as a return and appropriate fees will apply.  We reserve the right to cancel/delay any order we deem to be fraudulent or placed using questionable/false information.


Taxes:

We collect 8.375% sales tax from all New York State residents. All other states are exempt. NY Resellers, Schools, Government & other tax exempt institutions should fax in their tax exempt certificates to ensure proper credit (Fill out this NY tax exempt Form).


Ordering & Payments:

We accept Visa, MasterCard, Discover, American Express,

Money Orders, Cashier Checks, Company Checks & Personal Checks

as well as Wire Transfers, COD's, Purchase Orders and Paypal.

We accept Government, Not-for-Profit, Schools & Fortune 500 Purchase Orders (minimum $100)


Volume Discounts Available - Please Call for Details.


International Orders: 

We accept international orders via our website, email or fax but please be advised that ALL such orders require a wire transfer or a cashier's check prepayment.  Also, please be aware that the customer is fully responsible for all customs, broker fees, VAT, GST and all other associated fees with importing the products.  For USPS rates, please click here and add $5 for Insurance and Handling Charge.  

Make checks payable to: Infoserveusa.com. Not responsible for typographical errors. Prices subject to change without notice. All our items are brand new and factory fresh unless otherwise noted. All of our online transactions are processed via a secure server. Prices quoted are in US dollars.

Call Us For ALL Your Computer Software And POS Hardware Needs, You'll Be Amazed At What We Can Do!!!