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ITC Computer Group Privacy Policy
 

Information Collection

We collect information volunteered by consumers when they register and place orders on our Web site. The information we collect through registration and order placement is used to provide the services specified on our Web site. From time to time, we may solicit additional personal and demographic information, for market research purposes, in the form of surveys or polls. Participation in market research surveys by our customers is entirely optional and at their discretion. We also store information such as page views, computer IP addresses and other statistics in the form of logs. These logs are used solely to enhance the technical performance of our Web site.

Information Sharing

In order to process your food order, we must share the following information every time you place an order with a restaurant: your name, delivery address, food order and credit card information (if applicable). We restrict this information flow to only the bare minimum elements required to prepare and fulfill your orders.

Occasionally, we may voluntarily share, sell or rent aggregated (non-personal) market research data with 3rd party partners and vendors. This information does not contain personally identifiable information and is shared for the purposes of enhancing our service. We may present offers to you on behalf of third party partners. If you accept an offer, we will share your name, address and credit card information with this third party. We will not share this information without your consent.

Customer Communication

Our customer service representatives may use your telephone number, e-mail address and instant messenger ID to notify you of the status of your order as necessary and appropriate.

Upon request, we provide Web site visitors with access to transaction information (e.g., dates on which customers made purchases or amounts and types of purchases) and contact information (e.g., name, address and phone number) we maintain about them.

From time to time, we may use the information collected to send special offers on behalf of 3rd party partners or vendors (including restaurants) participating in our service. However, we do not share your information with the restaurant other than the information necessary to conduct business as stated above.

E-mail/ Anti-Spam

We do not purchase bulk e-mail addresses nor do we use the services of bulk e-mail companies for promoting our service. This means we will not distribute, sell or rent your e-mail address to any third party. Additionally, our e-mail servers do not relay e-mail destined for non-local domains.

Cookies

We use "cookies" (small text files stored in your internet browser) to enhance your ordering experience. Cookies allow our users to order faster and more efficiently by storing information such as your campus, order information and personal preferences. We do not use cookies to track your surfing habits and activities outside of our Web site. Cookies can be easily and safely deleted from your system. See you browser's help section for instructions.

Security Information

We always use industry standard encryption technologies, such as 128 bit SSL encryption, when transferring and receiving private consumer data on our site. This information can only be translated once it's received by our secure servers. These secure servers help to protect against the loss, misuse or alteration of information that we have collected from you through our Web site.

Policy Changes

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should periodically check this section of our Web site.

For questions or comments regarding our policies, you may contact us at:

Corporate Headquarters

ITC Computer Group
79-37 Cooper Ave.
Glendale, NY 11385

Tel: 718.326.8888
Fax: 718.326.015
 

Shipping:

Most orders received before 5:00PM Eastern Time will processed & shipped the same business day via UPS or FedEx.  While most orders are shipped the same day, on rare occasions due to market volatility some products may be temporarily out of stock.  In such circumstances, we will do our best to notify our customers with the appropriate ETA as soon as the information becomes available. 

For faster processing, please provide a proper physical street address that matches your billing address when placing your order.  While we do facilitate shipping to ALTERNATE ship to addresses such orders have to be verified and thus may get delayed.  Orders to AK, HI, PR, VI, PO BOXes, FPO & APO addresses are typically shipped via USPS, please allow up to an additional 24hrs processing time for such orders.  Some international orders may incur an additional charge to cover actual S&H&I. 

All packages must be signed for at time of delivery. No package will be delivered without a signature. However, a signed signature release form can be left for the delivery driver if no one is expected to be home/work during the day, to sign for the package in person.

We may change the shipping carrier in any given order in order to expedite it's processing and assure timely delivery.

Terms & Conditions:

By purchasing items from our website, the buyer agrees to abide by the Manufacturer's terms and conditions for the purchase, usage, compatibility, features, support, inclusion, and licensing.  For additional details click here.

Returns:

Client must obtain an RMA# prior to sending the merchandise back. A returned package shipped to us without an RMA# will be refused. All returns must be adequately packed and DOUBLE boxed.  S&H is not refundable unless shipment did not meet the guaranteed schedule for AIR shipments.  Should you feel your order contains discrepancies, please report it to us no later then 24hrs after receipt of product.  No returns after 21 Days. Unopened returns are subject to a 20%-25% restocking fee or a 10%-15% exchange fee, depending on item condition.  A minimum processing fee of $10 per return is imposed if the shipping and restocking fees fall under $10. An additional charge of $5 will be added to returns that were shipped FREE. Certain products include an unconditional 60days Money-Back Guarantee and should be returned directly to the manufacturer. Open Retail packages can only be returned to the manufacturer, Infoserve will not accept back open retail packages. All OEM products, consumables, print heads and certain software titles can not be returned and are therefore non-refundable. All rebates are the sole responsibility of the manufacturer.  At our discretion, we reserve the right to deny a return should we determine the product has been tampered with or missing components.

Cancellations:

Since we pride ourselves in processing & shipping out most orders the very same day (M-F) they are received, cancellation requests are therefore limited to up to 30 minutes after ordering.  No cancellation will be accepted for processed orders.  Cancellations can only be placed during business hours and can only be done by phone.  Faxes & Emails are not acceptable methods as they may not be processed in time.  Should you still need to cancel an order past the 30mintues cut off, you may do so by emailing us with such a request in order to obtain your return authorization number (RMA) & then refusing the package when it's delivered.  Upon receiving the refused package, your order will be dealt with as a return and appropriate fees will apply.  We reserve the right to cancel/delay any order we deem to be fraudulent or placed using questionable/false information.

Taxes:

We collect 8.375% sales tax from all New York State residents. All other states are exempt. NY Resellers, Schools, Government & other tax exempt institutions should fax in their tax exempt certificates to ensure proper credit (Fill out this NY tax exempt Form).

Ordering & Payments:

We accept Visa, MasterCard, Discover, American Express,
Money Orders, Cashier Checks, Company Checks & Personal Checks
as well as Wire Transfers, COD's, Purchase Orders and Paypal.

We accept Government, Not-for-Profit, Schools & Fortune 500 Purchase Orders (minimum $100)

Volume Discounts Available - Please Call for Details.

International Orders: 

We accept international orders via our website, email or fax but please be advised that ALL such orders require a wire transfer or a cashier's check prepayment.  Also, please be aware that the customer is fully responsible for all customs, broker fees, VAT, GST and all other associated fees with importing the products.  For USPS rates, please click here and add $5 for Insurance and Handling Charge.  

Make checks payable to: Infoserveusa.com. Not responsible for typographical errors. Prices subject to change without notice. All our items are brand new and factory fresh unless otherwise noted. All of our online transactions are processed via a secure server. Prices quoted are in US dollars.

Call Us For ALL Your Computer Software And POS Hardware Needs, You'll Be Amazed At What We Can Do!!!

 


Service email: posoutlets@gmail.com   Tel: (718) 326-9007 - EXT 117   Address: 79-37 Cooper Ave Glendale, NY   ZipCode: 11385  

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